Transcript:
0:00 [Music]
0:04 hi everyone
0:05 Mike from Norfolk to here in today's
0:08 video we're going to demonstrate a
0:10 formula that will tell a user how many
0:12 open cases their company has open
0:14 whenever a user begins to create a case
0:18 however in this scenario this company
0:21 operates over in many different
0:22 countries so we wish to display this
0:25 message in the users language for this
0:29 video will presume that you have at
0:31 least English and French installed on
0:33 the portal and ion CRM system for
0:36 information on how to do this please see
0:38 the links below to get started we need
0:43 two x cash records one with the English
0:46 message and language key and one with
0:48 the French versions like so note that
0:53 they are identical to each other except
0:54 for the language key and message this
0:59 allows for noir 52 to choose the correct
1:01 x cash depending on which language key
1:03 has been used by the user
1:06 next let's take a look at the formula
1:10 this formula runs off of the case entity
1:13 and we can see that it is triggered when
1:15 the case type is changed or whenever
1:18 there is a load event by scrolling up we
1:22 can see there has been set for the
1:23 portal form and by expanding deployment
1:28 we can see that the portal deployment
1:30 has been set to our portal like so under
1:34 the decision table here we can see that
1:36 the formula checks to see if the
1:38 customer has been chosen if it has and
1:41 the count of open cases is greater than
1:44 zero we set the notification this
1:49 notification strings together both the
1:50 correct language message and the count
1:53 of open cases and displays it on the
1:55 form so to see this form in action let's
1:59 open up a case submission form when we
2:03 open this form in English we see this
2:08 and then when we open the form signed in
2:13 as a user with French sentence selected
2:15 we see this this has been a North52 video
2:21 if you liked it you can see more videos
2:23 or read our knowledgebase articles at
2:25 support.norton.com