Overview

In some scenarios you may receive the following message "North52 Configuration Failed" while trying to accept the license. This only happens for On-Premise installs where there is a mis-configuration in the CRM setup. Please try the resolution items below. 

Note if you are still having problems contact support@north52.com

(1) Reset the Publisher & Deployment Solution

-Navigate to the list of solutions in your CRM system (Settings -> Solutions)
-Delete the solution with display name 'North52 Business Process Activities Deployment Solution'
-Navigate to the list of publishers in your CRM system (Settings -> Customizations -. Publishers)
-Delete the publisher with display name 'North52 Business Process Activities Publisher'-Try again to Accept the License

(2) CRM On-Premise Installation - Service Principal Name (SPN) Issue

This issue occurs when you have a mis-configured SPN within your OnPremise CRM set-up. You can tell this is the issue by turning on CRM platform tracing & looking for an error message with the following text around the point where the North52 Configuration record is being created.

"System.Security.Authentication.AuthenticationException"

You will need to fix this issue before you can start working with North52. Use the information in the following articles to do so,

http://blogs.msdn.com/b/crm/archive/2009/08/06/configuring-service-principal-names.aspx 

http://blogs.msdn.com/b/crminthefield/archive/2012/10/03/kerberos-in-load-balanced-environments.aspx 

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N52 BPA

The world class business rules engine for Microsoft Dynamics 365 from North52.