Scenario Overview

When comments are entered as part of a Dialog Process the comments are stored in the Comments field of the Process Session record. If you want to automatically store the comments elsewhere you would need to write a plugin, however with North52 BPA it is a simple formula to create a Note on the Contact once the Process Session has completed.  

North52 Decision Suite Solution

The North52 Decision Suite solution works like this,

  • A formula of type 'Save - Perform Action' is created and set to run on the Update event of the Comments field for the Process Session entity
  • When the Comments field is updated at the end of a Process Session, the formula executes and creates a Note for the Contact containing the comments

North52 Decision Suite Steps

The following set of steps outline how to create this Formula:

  • Create a new formula of type 'Save - Perform Action'
  • Set the Event picklist to 'Update' (the comments field is only updated at the end of the process session)
  • Set the Source Entity to 'Process Session'
  • Set the Source Property to 'Comments'
  • Copy and paste the formula below into the formula
  • Click Save


CreateNote('Comments from dialog: ' + 

Did you know?

There are a number of different ways North52 business rules can be used in Dynamics 365

These include:

  • Via API from another application. This allows a customized application to separate its rules so that they can be maintained outside of custom code.
  • In processes that loop over a collection of records - on Schedule or in real-time.
  • As a step in a Workflow, Custom Action, Business Process Flow or a Power Automate Flow.
  • Making forms more interactive. Visibility, validation, real time data updating is all provided by the North52 rule engine.
  • Security functions to restrict or open access to records.
  • ...and many more!

Learn more about North52 Business Process Activities