Scenario Overview

This is a follow on scenario to xRM Formula #25 User Actioned Form Notifications.

Its business scenario was that whenever a user opens an Account record or a user changes the category of a customer that you check the value of outstanding Invoices for that customer. And if the value is more than 50k then display a form level notification to the user stating not to create any more Orders for  this customer.

Now we want to enhance this so that there is a validation rule put in place that stops any user trying to break the above business requirement. This means no new orders should be created for Accounts with 50k+ of outstanding invoices & it must be validated in real-time. 

North52 Decision Suite Solution

The North52 Decision Suite solution works like this,

  • We create a formula of type 'Validation' for the Order entity
  • This formula will be executed whenever a new Order is Created
  • When a user attempts to create a new Order it find the sum of outstanding invoices for that Account 
  • Any if it exceeds 50k then it will stop the Order creation & display an error message to the user

North52 Decision Suite Steps

  • Create a new formula of type 'Validation'
  • Set the Source entity to 'Order'  
  • Set the Source property entity to 'All Properties '
  • Copy & paste the formula below into the formula description field & click save      
  • You are ready to test


if( (FindValue('account', 'accountid', [salesorder.customerid], 'accountcategorycode','NotFound') = 2 and 
      Sum('Invoices.totalamount') > 50000), 
          'Unable to create an order for an account if its category is
         standard and has over 50k of outstanding invoices', 'NoOp')

Wizard - FindValue

Please see below the wizard you can use to create the FindValue() function call used in this formula. 

Note 1 : to find the value for Equals Value, you will need to go to the Explore tab > Order Customer

Did you know?

North52's TestShield provides 3 different test types

TestShield current support 3 test types: Process Shield, API Shield and Data Shield.

Process Shield - Testing of end-to-end processes – learn more

API Shield - Testing APIs to ensure they are working as expected – learn more

Data Shield - Ensure that your data hasn’t changed or falls outside of thresholds – learn more