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Overview

Occasionally you may see an issue when accepting the North52 License such as shown below. In order to get a more detailed error message you will need to follow the steps below. 

Steps to Retrieve Detailed Error Message

  • Click on the Advanced Find button
  • Search for an entity named N52 Configuration
  • Click the results button. No records should be found
  • Click the new button in the top left hand corner
  • Set the Name field to 'North52 Configuration'
  • Set the License Accepted field to 'Yes'
  • Set the Refresh Cache Interval field to '30'
  • Click save in the top left hand corner  


If the error is still occurring then you should be able to download the trace file and send it to support@north52.com so it can be investigated further.